Business Continuity Plan - Situation Occurring

The Situation Occurring Template must be completed in respect of each and every incident that occurs in the Home.

• This first part of the document relates to general information about the Home – this part can be completed on the form electronically as much of this information will be unchanged for each form.
• The 'Situation Alert Form' part will need to be completed individually for each incident that occurs. Copies of this can be printed for staff to complete as necessary.
• 'The Service Impact Analysis' and 'Checklist' part will also need completing in respect of each individual incident.

In relation to any incident where it is necessary to contact a manager out-of-hours, this plan must be completed. 

All telephone calls (or text message exchanges) to mangers, the deputies, service manager or head of service should be recorded, along with the relevant information – the date and time of the call, and by whom the call was made, as well as the response that was given by that manager.

This should avoid situations occurring where information is not passed over between shifts, leading to potential confusion and miscommunication.

All calls to Social Worker / Careline, or emergency services and any advice should be logged.